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How fastwin Handles Your Personal Data

At fastwin, we take the handling of your personal data seriously — what we collect, why we collect it, and how long we keep it are all spelled…

Data collected only as neededStored on secured serversNo sale of personal dataYou can request deletionContact us any time
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fastwin How fastwin Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have questions about how your data is handled, want to correct something on your account, or want to submit a formal data-access request, our privacy team is reachable through three…

Email Privacy Team Send your data-access, correction or deletion request to our dedicated privacy address. Include your registered account email so we can locate your records without delay and respond promptly.
Live Chat Support Open the live chat window on fastwin and ask to be connected to the privacy desk. Our agents can log your request, confirm receipt and give you a reference number for follow-up.
In-Account Help Centre Log into your account, go to Settings and choose Privacy Request. Fill in the form and our team receives it instantly, tagged to your account so no manual cross-referencing is needed.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Each area below describes a specific part of how fastwin handles your data — from the moment you open your account through to how long records are retained and what security controls…

Data We Collect

We collect name, email, phone number, date of birth, payment method identifiers and device data. We gather only what is necessary to operate your account, process withdrawals and meet identity verification requirements under applicable law.

Cookie Usage

Our site uses session cookies for login continuity, analytics cookies to understand page performance, and preference cookies to remember your language and lobby settings. You can manage cookie preferences through your browser settings at any time.

Account Security

Account data is encrypted in transit using TLS and at rest using AES-256. Two-factor authentication is available for your account. We monitor login sessions for unusual activity and will notify you by email if we detect access from a new device or location.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable financial and legal obligations. Once the retention period expires, data is permanently deleted or anonymised from our systems.

Who Can Access Your Data

Only authorised fastwin staff with a specific operational need can access your personal records. We do not sell your data. We share it with payment processors, identity verification partners and legal authorities only when required to complete a transaction or comply with law.

Requesting Changes

You have the right to access, correct or request deletion of your data. Submit a request via email, live chat or the in-account privacy form. We will confirm receipt within 24 hours and resolve the request within 30 days of verification.

Common Questions About Your Data on fastwin

The questions below cover the data rights and privacy queries our account holders ask most often. If your question is not here, contact the privacy team directly using any of the channels listed above.

We collect your name, email address, phone number, date of birth and identity document details. Once you make a deposit, we also store a reference to the payment method you used — such as your UPI ID or linked Paytm or PhonePe account — to process future transactions.

We share data only with partners directly needed to run your account: payment processors for UPI, Paytm and PhonePe transactions, identity verification services, and fraud prevention systems. We do not sell your data or pass it to advertisers under any circumstances.

Account data is retained for the period required by the financial and legal obligations that apply in your jurisdiction. After that period expires, your personal records are deleted or anonymised. You can ask us for the specific retention period that applies to your account.

Submit a data-access request via the in-account privacy form, through live chat or by emailing our privacy team. Include the email address registered to your account. We will verify your identity and send you a full data summary within 30 days.

Yes. Send a deletion request using any of the three contact paths above. We will delete your data once we have confirmed there is no outstanding legal or financial obligation requiring us to retain it. We will confirm completion in writing once the deletion is done.

We use session, analytics and preference cookies. Session cookies are required for login to work. Analytics and preference cookies can be disabled in your browser settings. Disabling analytics cookies does not affect your ability to use the account or make deposits.

Payment data is transmitted over TLS-encrypted connections and stored using AES-256 encryption. We store only the transaction reference and masked payment identifier — never your full UPI PIN, Paytm password or PhonePe credentials. Those remain with the respective payment provider.

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